Privacy Policy

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Mucky Ducks Privacy Policy

Our contact details 

Name: Mucky Ducks Management Ltd

Address:12 Russell Street, Stony Stratford, MK11 1BT

Phone Number: 07535534733

Website: www.muckyducksplay.co.uk

E-mail: chloemuckyducks@gmail.com

The type of personal information we collect 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name and contact details)

· Childs allergy, relevant medical information and/ or disability

· Photography Consent

How we get the personal information and why we have it

We may collect personal information: - directly from you:

● in person, by telephone, email or direct contact from you via Facebook or Instagram;

● when you complete our online booking forms; and/or

● when you visit our website: https://www.muckyducksplay.co.uk/. - directly from a third party, for example:

● bookwhen.com (‘Bookwhen’) – this is a separate online booking and reservation systems which collect your data when you book a Mucky Ducks event using either of these platforms.

● Stripe – when you book through Bookwhen, Stripe processes your payment details and we will access only the details necessary to provide you with a refund.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· To ensure your child is safe

· To call you by name and your child’s name.

· To understand if we may or may not take photos of your child during events.

· Contact you for any changes made to events.

We use the information that you have given us in order to shape future events.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Chloe Bond, chloemuckyducks@gmail.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information 

Information Mucky Ducks and its franchisees store information on personal laptops, personal mobile phones, and filing systems. Each device and filing system has appropriate security measures to prevent personal information from being accidentally lost, used or accessed unlawfully.

We will keep your personal information while we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:

● to respond to any questions, complaints or claims made by you or on your behalf;

● to show that we treated you fairly; 

● to keep records required by law.

When it is no longer necessary to retain your personal information, we will delete or anonymise it. In most cases, all information gathered at booking stage will be deleted after 6 months of the booking.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at chloemuckyducks@gmail.com, 07535534733, 12 Russel Street, Stony Stratford, MK11 1BT if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at chloemuckyducks@gmail.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk