Frequently Asked Questions

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Tickets start from as little as £7.50 per event for 1 adult and 1 child. Please visit our booking sites for full details.

All Mucky Ducks creations are made from scratch using high quality raw ingredients. We are nut, egg, sesame, dairy and soya free. If your child is allergic to a specific fruit or vegetable then please let us know and we can ensure your venue users an alternative. The only allergies we cannot cater for is wheat & gluten at our events.

We can cater for any allergies if you book a Mucky Ducks Birthday Party.

Please be mindful that if you or your child has a severe allergy, we cannot guarantee to be entirely free from allergens due to cross contamination at events.

All tickets are non refundable but are transferable with at least 2 days notice. To transfer your ticket, go into your ticket and select ticket options- transfer ticket and then select the ticket you would like to transfer to from the drop down menu.

Mucky Ducks is the best group for all ages. Babies in arms (under 6 months) can attend for free but must stay in arms and out of the activities. 

Mucky Ducklings is strictly for babies only.

Yes some areas will run events at weekends and school holidays, to find out if there is an event near you please visit our What's on page.

Our weekend and school holiday events are charged at a slightly higher rate of an extra £1 per head.

To purchase a ticket for 1 adult & 1 child please purchase the 1 adult & 1 child/ baby ticket. This ticket will require two sets of the same information however you only need to repeat yourself in the compulsory fields. Click ‘Add attendee’ button to add this information.

You should be able to provide the same email address for the second set of information and If purchasing a sibling or additional adult ticket however if it does not allow you to please feel free to use the following email address officemuckyducks@gmail.com

You may be asked for more attendees than you have, in this case please check that you have not accidentally selected a Duckling Footprint for example and have the right number of tickets. You may also find it helpful to log out and close the browser and start again as this should clear everything in your shopping trolley.

Purchasing a Duckling Footprint is the same as purchasing a ticket for an event. When you click on an event and get to the tickets page you will see Duckling Footprint and Mucky Ducks Keyring listed here beneath 1 adult & 1 child ticket and the Additional Adult/ Sibling tickets.

If you forget to purchase one when you buy your event tickets, you can still purchase one at a later date in the same way.

Mucky Ducklings event always take place indoors.

Mucky Ducks events do take place outdoors in the Spring/ Summer season. If the grass is dry, no rain has been forecast and the temperature is over 16 degrees we will be outside on the grass for our event. Otherwise we will be indoors as usual. Please wear appropriate clothing for the forecast (sunscreen, sun hats, UVA swimsuits etc). Please check social media for updates on indoor/ outdoor events or contact us direct if you are unsure. 

Babies (2-6 months) are best just in nappies but if you are concerned they might get cold, please keep them clothed. 

Children (6 months plus) our only request is, your child remove their shoes and children stay in nappies (please do not put your child in swim nappies). Everything else is down to personal preference. Some children only wear nappies and some children wear puddle suits! The more they wear the easier the clean up, the less they wear the more they’ll get to experience all the wonderful textures!

Please bring lots of wipes, flannel/ wash cloth, a travel changing mat, a towel and some nice warm clothes to put on afterwards.

Your booking confirmation email will contain all the information on what to wear/ bring and how the event will run. 

We would love to hear what you thought of your experience. Please visit our individual franchise owners Facebook pages to leave a review.